Refund policy
Return & Refund Policy
At Follic Aura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Free Return Shipping
Eligible returns are provided with free return shipping. Once your return request has been approved, detailed return instructions will be provided by our support team.
Refund Process
After your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method. Depending on your financial institution, processing times may vary.
Non-Returnable Items
- Final sale items.
- Products that have been opened, used, or damaged after delivery.
- Items returned outside the return eligibility period.
- Products not in their original condition or packaging.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue and provide a suitable solution.
How To Start A Return
To request a return, please contact our customer support team with:
- Your order number
- A description of the issue
- Supporting photos if applicable
Our team will guide you through the return process and provide any necessary instructions.
Need Assistance?
For questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to providing a smooth and worry-free shopping experience.